Bucketberry Terms of Service

Last Updated: October 3, 2026

Welcome to Bucketberry.com.

These Terms of Service (“Terms”) govern your access to and use of Bucketberry.com, including purchasing products, creating an account, communicating with us, and using any services offered through our website.

By accessing, browsing, placing an order, or otherwise using Bucketberry.com, you acknowledge that you have read, understood, and agreed to these Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies displayed on our website.

If you do not agree with these Terms, please discontinue use of our website and Services.

1. General Terms

Bucketberry reserves the right to:

• Modify, suspend, discontinue, or update any part of the website or Services.

• Change product availability, pricing, offers, discounts, promotions, or policies.

• Refuse or cancel orders where reasonably necessary due to suspected fraud, payment issues, stock availability, pricing errors, policy misuse, or operational reasons.

Any changes to these Terms will become effective once published on Bucketberry.com, unless otherwise required by applicable law.

2. Eligibility to Use Our Services

By using Bucketberry.com or placing an order, you confirm that:

• You are legally capable of entering into a binding transaction.

• The information provided by you is accurate, current, and complete.

• You are authorized to use the payment method selected for your purchase.

• You will not use our website or Services for unlawful, fraudulent, or abusive purposes.

If you are using the Services on behalf of another person or organization, you confirm that you are authorized to do so.

3. Products and Product Information

We make reasonable efforts to display product information accurately, including:

• Product descriptions

• Sizes

• Colours

• Materials

• Features

• Images

• Pricing

• Offers

• Availability

However, actual products may vary slightly from images displayed on the website due to:

• Photography

• Lighting

• Screen settings

• Device displays

• Manufacturing batches

• Minor production variations

Such minor variations shall generally not be considered manufacturing defects.

Customers are responsible for reviewing product descriptions, size charts, specifications, and other information before placing an order.

4. Product Availability

All products are subject to availability.

A product appearing as available on our website does not guarantee availability until the order is successfully processed.

If a product becomes unavailable after an order has been placed, Bucketberry may:

• Contact the customer for an alternative,

• Issue Store Credit where appropriate,

• Cancel the affected product/order, or

• Take another reasonable action depending on the circumstances.

5. Pricing

All prices displayed on Bucketberry.com are generally listed in Indian Rupees (INR) unless stated otherwise.

Prices may change without prior notice.

We reserve the right to:

• Modify prices

• Introduce or withdraw discounts

• Change bundle pricing

• Change promotional offers

• Correct pricing or typographical errors

Prices displayed at the time an order is successfully placed will generally apply to that transaction, subject to correction of obvious errors.

6. Pricing and Technical Errors

Despite our efforts, errors may occasionally occur in:

• Prices

• Discounts

• Product descriptions

• Inventory

• Offers

• Promotional codes

• Product combinations

• Website calculations

If an obvious pricing, system, or technical error occurs, Bucketberry may cancel or correct the affected transaction.

Where payment has already been collected for an order cancelled due to such an error, the applicable amount will be processed appropriately according to the original payment method or applicable policy.

Customers may not intentionally exploit website bugs, pricing errors, promotional errors, or technical vulnerabilities.

7. Orders

Submitting an order does not automatically guarantee acceptance.

An order is considered accepted once it has been successfully processed and confirmed by Bucketberry.

We may verify order information before dispatch, including:

• Customer name

• Phone number

• Address

• Payment information

• Order history

• COD confirmation

• Fraud indicators

We reserve the right to place an order on hold, request additional verification, or cancel it where reasonably necessary.

8. Customer Information

Customers are responsible for providing accurate:

• Name

• Delivery address

• PIN code

• Email address

• Phone number

• Order information

Bucketberry will not be responsible for failed or delayed delivery caused by incorrect, incomplete, misleading, or outdated information provided by the customer.

Additional shipping or handling charges resulting from incorrect information may be charged to the customer where applicable.

9. Payments

Bucketberry may offer payment methods such as:

• UPI

• Debit cards

• Credit cards

• Net banking

• Wallets

• Cash on Delivery

• Other payment options supported by our payment partners

Available payment methods may vary from time to time.

Online payments are generally processed through third-party payment gateways.

Bucketberry does not directly control the security, uptime, authorization process, or technical performance of third-party payment processors.

10. Payment Failure

If payment is:

• Declined

• Interrupted

• Reversed

• Pending

• Unsuccessful

the order may not be processed until valid payment confirmation is received.

If money is debited but the transaction fails, reversal timelines may depend on the customer's bank, card issuer, UPI provider, payment gateway, or other financial institution.

11. Cash on Delivery

Cash on Delivery (“COD”) may be available for selected:

• Products

• PIN codes

• Customers

• Order values

Bucketberry may limit or disable COD based on factors such as:

• Serviceability

• Previous delivery history

• Repeated refusals

• Excessive cancellations

• Fraud indicators

• Operational requirements

COD availability is not guaranteed for every order.

12. COD Refusal and Repeated Failed Deliveries

Customers are requested to place COD orders only when they genuinely intend to accept delivery.

Repeated instances of:

• Refusing confirmed COD orders

• Providing incorrect addresses

• Remaining intentionally unavailable

• Repeatedly cancelling after dispatch

• Abusing COD facilities

may result in restrictions such as:

• COD being disabled

• Prepaid orders only

• Order cancellation

• Temporary or permanent service restrictions

This helps us reduce unnecessary logistics costs and misuse.

13. Order Cancellation

Customers may request cancellation before dispatch, subject to order-processing status.

Once an order has been packed, shipped, handed over to a courier, or assigned for fulfilment, cancellation may not be possible.

Bucketberry may cancel an order due to:

• Product unavailability

• Payment failure

• Pricing error

• Suspected fraud

• Invalid customer details

• Logistics limitations

• Policy misuse

• Technical errors

• Other operational reasons

Where applicable, any eligible amount will be handled according to the applicable payment and refund rules.

14. Shipping and Delivery

Estimated delivery timelines displayed on the website are approximate and not guaranteed.

Delivery may be affected by circumstances including:

• Courier delays

• Weather conditions

• Natural disasters

• Public holidays

• Strikes

• Transportation disruptions

• Government restrictions

• Incorrect customer information

• Remote-area serviceability

• Operational issues outside our reasonable control

Bucketberry will make reasonable efforts to facilitate delivery but cannot guarantee an exact delivery date unless expressly stated.

15. Failed Delivery Attempts

Customers are responsible for being reasonably available to receive their orders.

Where delivery fails because of:

• Customer unavailability

• Incorrect contact details

• Incorrect address

• Repeated refusal

• Failure to coordinate with the courier

additional shipping or re-dispatch charges may apply.

16. Return, Exchange and Refund Policy

Returns and exchanges are governed by our separate Return & Refund Policy published on Bucketberry.com.

Return or Exchange requests must generally be submitted through the official Bucketberry Return/Exchange Portal within 24 hours of delivery, subject to eligibility conditions.

Requests raised through WhatsApp, phone calls, social media, email, or other informal communication channels will not by themselves be considered valid Return or Exchange requests where the official portal is required.

17. Store Credit

Approved eligible returns will generally be processed through Bucketberry Store Credit, subject to our Return & Refund Policy.

Unless otherwise required by applicable law:

• Cash refunds are not provided for normal eligible returns.

• Store Credit is subject to validity periods and usage conditions.

• Reverse pickup and processing charges may apply.

• Shipping charges may be non-refundable.

• Repeated Store Credit cycles may be restricted.

The detailed rules stated in our Return & Refund Policy shall apply.

18. Hygiene-Sensitive Products

Certain products sold by Bucketberry may fall under intimate wear, personal-use, or hygiene-sensitive categories.

For hygiene and safety reasons, eligibility for return or exchange may be restricted where:

• Hygiene seals have been removed

• Packaging has been compromised

• Products have been worn

• Products have been washed

• Products show signs of use

• Tags or protective components have been removed

Customers should review the applicable product and Return Policy conditions before opening hygiene-sensitive products.

19. Quality Check

Returned products may undergo a quality inspection before an exchange or Store Credit is approved.

The inspection may verify:

• Product condition

• Signs of wear

• Washing

• Damage

• Tags

• Labels

• Hygiene seals

• Packaging

• Correct product identity

A return may be rejected where the returned product does not satisfy the eligibility requirements stated in our Return & Refund Policy.

20. Customer Responsibility for Size Selection

Customers are responsible for reviewing the applicable size chart and selecting their preferred size before ordering.

Fit may differ between:

• Body types

• Product styles

• Fabrics

• Designs

• Brands

• Individual preferences

A fit preference does not automatically constitute a product defect.

Eligible size exchanges remain subject to our Return & Exchange Policy.

21. Promotions, Coupons and Discounts

Promotional offers, coupons, discount codes, bundle offers, free gifts, and special pricing may be subject to additional terms.

Bucketberry may:

• Set minimum purchase amounts

• Limit usage per customer

• Exclude specific products

• Set expiry dates

• Restrict combinations of discounts

Promotional benefits have no independent cash value unless expressly stated.

Attempts to manipulate or repeatedly exploit promotional offers may result in cancellation or account restrictions.

22. Free Gifts and Promotional Products

Where an order includes a free gift or complimentary promotional item, the item may be subject to stock availability.

Bucketberry may substitute or discontinue promotional gifts where necessary.

Where the primary order is returned, the free gift may also need to be returned where required under the applicable offer terms.

23. Intellectual Property

Unless otherwise stated, content available on Bucketberry.com, including:

• Brand names

• Logos

• Product photographs

• Videos

• Graphics

• Product descriptions

• Designs

• Website layouts

• Written content

• Advertising creatives

• Icons and illustrations

is owned by, licensed to, or lawfully used by Bucketberry.

Such content may not be copied, reproduced, republished, distributed, commercially exploited, or used without authorization except where permitted by law.

24. User Reviews and Submitted Content

If customers voluntarily submit:

• Reviews

• Ratings

• Photographs

• Videos

• Testimonials

• Feedback

they confirm that the content is lawful and does not violate third-party rights.

Bucketberry may display, moderate, or remove submitted content from its own Services where reasonably necessary, subject to applicable law.

Customers must not submit fake, defamatory, abusive, fraudulent, illegal, or misleading content.

25. Prohibited Use

Users must not:

• Attempt to hack or compromise the website

• Introduce malware

• Scrape the Site unlawfully

• Conduct fraudulent transactions

• Exploit technical bugs

• Impersonate another person

• Misuse payment systems

• Submit false return claims

• Manipulate discounts

• Provide fabricated evidence

• Interfere with Site functionality

• Use our content without authorization

• Engage in activity prohibited by applicable law

We may restrict access or transactions where such misuse is reasonably suspected.

26. Fraudulent Returns and Policy Abuse

Bucketberry reserves the right to investigate suspected misuse involving:

• False damage claims

• Product swapping

• Returning a different item

• Missing products

• Manipulated photographs or videos

• Repeated excessive returns

• Promotional abuse

• Store Credit abuse

• Multiple accounts created to bypass restrictions

Where misuse or fraud is reasonably established, Bucketberry may reject the applicable claim and restrict future transactions, subject to applicable law.

27. Account Security

If customer accounts are available, users are responsible for maintaining the confidentiality of:

• Passwords

• Login credentials

• OTPs

• Authentication details

Customers must notify Bucketberry promptly if they reasonably believe their account has been compromised.

Bucketberry is not responsible for losses caused by a customer's voluntary disclosure of credentials to unauthorized persons, except where liability cannot legally be excluded.

28. Third-Party Services

Bucketberry may use or integrate services provided by third parties such as:

• Shopify

• Payment gateways

• Logistics companies

• Marketing platforms

• Analytics providers

• Customer-support tools

Third-party services may operate under their own policies and terms.

Bucketberry does not control all aspects of third-party platforms and cannot guarantee their uninterrupted availability or performance.

29. External Links

Bucketberry.com may contain links to external websites.

Such links may be provided for convenience or functionality.

Bucketberry is not responsible for the content, privacy practices, security, or availability of independent third-party websites.

30. Website Availability

We aim to keep Bucketberry.com operational, but uninterrupted access cannot be guaranteed.

Temporary disruptions may occur due to:

• Maintenance

• Server issues

• Updates

• Cyber incidents

• Third-party outages

• Network problems

• Technical errors

We may temporarily suspend or modify parts of the website where required.

31. Limitation of Liability

To the maximum extent permitted by applicable law, Bucketberry will not be liable for indirect, incidental, special, or consequential losses arising solely from use of, or inability to use, our website or Services.

Nothing in these Terms is intended to exclude any liability or customer right that cannot legally be excluded under applicable law.

32. Indemnification

To the extent permitted by applicable law, users agree to be responsible for losses or claims reasonably arising from their:

• Fraudulent activity

• Unlawful use of the Services

• Material breach of these Terms

• Violation of third-party rights

• Intentional misuse of Bucketberry's systems

This provision does not limit statutory consumer rights.

33. Force Majeure

Bucketberry will not be responsible for delays or failure to perform obligations where reasonably caused by circumstances beyond our control, including:

• Natural disasters

• Floods

• Fires

• Epidemics or pandemics

• War

• Civil disturbance

• Strikes

• Government restrictions

• Courier disruptions

• Transportation shutdowns

• Network or infrastructure failures

We will make reasonable efforts to resume affected Services as circumstances permit.

34. Policy Abuse and Service Restrictions

Bucketberry may reasonably restrict access to certain Services where a customer repeatedly:

• Abuses return facilities

• Creates fraudulent claims

• Refuses confirmed deliveries

• Exploits promotional offers

• Misuses Store Credit

• Conducts suspicious transactions

• Violates these Terms

Restrictions may include:

• COD removal

• Prepaid-only orders

• Return limitations where legally permissible

• Account restrictions

• Order cancellations

Each matter may be assessed based on the circumstances and applicable law.

35. Privacy

Personal information collected through Bucketberry.com is handled according to our Privacy Policy.

By using our Services, you acknowledge the privacy practices described in that policy.

36. Relationship Between Policies

These Terms should be read together with:

• Privacy Policy

• Return & Refund Policy

• Shipping Policy

• Cancellation Policy, where applicable

• Other terms displayed for specific products, offers, or Services

Where a product-specific or promotional condition applies, that condition may supplement these Terms.

Nothing in these policies limits rights that cannot lawfully be excluded.

37. Severability

If any provision of these Terms is held to be invalid, unenforceable, or unlawful, the remaining provisions will continue to apply to the extent permitted by law.

38. No Waiver

Failure by Bucketberry to immediately enforce any provision of these Terms does not automatically constitute a permanent waiver of that provision.

39. Governing Law and Jurisdiction

These Terms and transactions conducted through Bucketberry.com shall be governed by the applicable laws of India.

Subject to applicable consumer protection laws and any mandatory jurisdictional rights available to consumers, disputes relating to Bucketberry or these Terms shall be subject to the jurisdiction of the competent courts in New Delhi, India.

40. Changes to These Terms

Bucketberry may update these Terms periodically due to changes in:

• Business operations

• Services

• Website functionality

• Policies

• Legal requirements

• Regulatory requirements

The updated Terms will be published on Bucketberry.com with the revised “Last Updated” date.

Continued use of the website after an update constitutes acknowledgment of the revised Terms, subject to applicable law.

41. Contact Us

For questions regarding these Terms, please contact us through the official contact information available on Bucketberry.com.

For Return or Exchange requests, customers must follow the procedure specified in our official Return & Refund Policy and use the designated Return/Exchange Portal where required.

Website: Bucketberry.com

By accessing, using, or placing an order through Bucketberry.com, you acknowledge that you have read, understood, and agreed to these Terms of Service.