Bucketberry Shipping Policy

Last Updated: October 3, 2026

At Bucketberry, we aim to make your shopping experience smooth and reliable from the moment you place your order until it reaches your doorstep.

Delivery Across India

We offer delivery services across PAN India, subject to courier serviceability at the customer's PIN code.

Certain remote or non-serviceable locations may have limited delivery availability or longer delivery timelines depending on our logistics partners.

Order Processing

Orders are generally processed and prepared for dispatch within 24–48 working hours, subject to:

• Product availability

• Payment confirmation

• Order verification

• Operational conditions

• Public holidays or non-working days

Orders placed during weekends, public holidays, sale periods, or high-volume periods may require additional processing time.

Shipping Time

Once dispatched, orders are typically delivered within 3–5 business days.

Actual delivery time may vary depending on:

• Delivery location

• Courier serviceability

• Weather conditions

• Public holidays

• Operational delays

• Transportation disruptions

• Local restrictions

• Other circumstances beyond our reasonable control

Delivery timelines mentioned on Bucketberry.com are estimated timelines and not guaranteed delivery dates.

Free Shipping

We offer free standard shipping on orders of ₹450 or above.

Orders below the applicable minimum order value may attract a shipping charge, which will be displayed at checkout before payment.

Bucketberry may revise the minimum order value or shipping charges from time to time.

Order Tracking

Once your order has been shipped, tracking details will be shared through the contact information provided while placing the order.

Tracking details may be sent via:

• SMS

• Email

• WhatsApp, where applicable

• Order tracking page

Please allow some time after dispatch for tracking information to become active on the courier partner's system.

Delivery Attempts

Our courier partner may make one or more delivery attempts depending on their operating process.

Customers are responsible for providing:

• A complete delivery address

• Correct PIN code

• Active phone number

• Accurate contact information

We recommend remaining available on the registered phone number during the expected delivery period.

Incorrect or Incomplete Address

Bucketberry is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated information provided by the customer.

If an order is returned to us because of:

• Incorrect address

• Wrong PIN code

• Invalid phone number

• Customer unavailability

• Customer refusing delivery

additional shipping or re-dispatch charges may apply where applicable.

Cash on Delivery Orders

Cash on Delivery may be available for eligible orders and serviceable locations.

COD availability can vary based on:

• PIN code

• Order value

• Customer order history

• Courier availability

• Operational requirements

Bucketberry may restrict COD availability in cases of repeated delivery refusal, excessive failed deliveries, or suspected misuse.

Delayed Shipments

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances outside our direct control.

Such circumstances may include:

• Courier delays

• Weather conditions

• Natural disasters

• Strikes

• Public holidays

• Government restrictions

• Transportation disruptions

• Remote-location serviceability issues

• Unexpected operational problems

Where possible, customers can monitor updated delivery status using the tracking information provided.

Lost or Undelivered Orders

If tracking shows unusual inactivity or an order appears to be lost in transit, please contact Bucketberry Support.

We may coordinate with the courier partner to investigate the shipment.

Resolution will depend on the outcome of the courier investigation and the circumstances of the shipment.

Damaged or Tampered Package

If the outer package appears severely damaged, opened, or visibly tampered with at the time of delivery, customers should document the condition of the package before opening it.

For any product-related complaint, customers must follow the applicable Bucketberry Return & Refund Policy and submit the request within the specified eligibility period.

Photos or videos of the package and product may be requested as part of the review process.

Order Status Showing Delivered but Not Received

If tracking shows your order as Delivered but you have not received it, please contact us as soon as reasonably possible.

Before contacting support, customers may also check with:

• Family members

• Building reception

• Security personnel

• Neighbours

• Other persons authorized to receive the package

We may raise an investigation with the courier partner where appropriate.

Change of Delivery Address

Once an order has been processed or dispatched, changing the delivery address may not be possible.

If an address change is required, customers should contact us before dispatch.

Any modification remains subject to operational and courier feasibility.

Multiple Shipments

In some cases, products from the same order may be shipped separately depending on stock location or operational requirements.

If this happens, customers may receive separate tracking information for each shipment.

Force Majeure

Bucketberry will not be responsible for shipping delays caused by events reasonably beyond our control, including:

• Natural disasters

• Floods

• Fires

• Severe weather

• Strikes

• Civil disturbances

• Government restrictions

• Transportation shutdowns

• Courier network disruptions

• Other similar events

Contact Us

For shipping or delivery-related questions, please contact us through the official support channels listed on Bucketberry.com.

Website: Bucketberry.com

For Return or Exchange requests, customers must follow the procedure stated in our official Return & Refund Policy and use the designated Return/Exchange Portal where applicable.