Bucketberry Return & Refund Policy

At Bucketberry, we value your trust and satisfaction. Every product goes through quality checks before dispatch. As many of our products fall under intimate wear and personal-use hygiene categories, we maintain a strict Return & Exchange Policy.

We do not offer cash refunds under normal return or exchange requests. All approved returns/exchanges will be processed as store credit, subject to the terms mentioned below.

Eligibility for Return/Exchange

• Return or exchange requests must be raised strictly through the official Bucketberry Return/Exchange Portal within 24 hours of delivery.

• Requests made via WhatsApp, email, social media, phone calls, or any other channel will not be considered as a valid return/exchange request.

• Items must be unused, unwashed, unworn, and returned in their original packaging, with all applicable tags, labels, and hygiene seals intact.

• Requests raised after the 24-hour eligibility window will not be accepted.

• All returned products are subject to a quality check (QC). Products that fail QC may be returned to the customer and may not qualify for store credit or exchange.

• Intimate wear, lingerie, panties, shapewear, or any hygiene-sensitive product cannot be returned or exchanged once the applicable hygiene seal has been removed, damaged, or broken.

Store Credit Policy

• Approved returns will be processed through Bucketberry Store Credit only.

• Store Credit will remain valid for 12 months from the date of issuance.

• Store Credit can be used for future purchases made on Bucketberry.com.

• Original shipping charges, if applicable, are non-refundable.

• A ₹100 reverse pickup fee will be deducted from the eligible Store Credit amount wherever reverse pickup is arranged by Bucketberry.

• Exchanges are limited to one exchange request per eligible order, subject to this policy.

Return / Exchange Procedure

1. Visit the official Bucketberry Return/Exchange Portal and submit your request within 24 hours of delivery.

2. Enter the required order information and upload clear photographs/videos of the product, packaging, tags, labels, and any issue being reported.

3. Once the request is reviewed and approved, reverse pickup will generally be arranged within 2–3 working days, subject to pickup availability at your location.

4. After the returned product reaches our facility and successfully clears QC, eligible Store Credit will generally be issued within 2–3 working days.

Important Notes

• Return Portal is Mandatory: Return or exchange requests will only be considered when submitted through the official Bucketberry Return/Exchange Portal within the applicable eligibility period.

• Quality Check: Returned products must meet the eligibility and hygiene requirements mentioned in this policy before Store Credit or an exchange is approved.

• Non-Compliance: Products that are used, washed, worn, damaged after delivery, missing packaging/tags, or otherwise fail QC may be rejected.

• Hygiene Restrictions: Hygiene-sensitive products cannot be accepted once their hygiene seal or protective packaging has been opened or compromised where applicable.

• False or Fraudulent Claims: Bucketberry reserves the right to reject claims containing materially false, misleading, fraudulent, incomplete, or manipulated information and may restrict future transactions in cases of suspected policy abuse.

• Colour & Appearance Variation: Minor differences in colour, texture, or appearance caused by screen settings, photography, lighting, or display conditions will generally not be treated as a manufacturing defect.

• Pickup Availability: Reverse pickup availability may vary depending on serviceability. Where reverse pickup is unavailable, the customer may be asked to self-ship the eligible product after approval.

Store Credit, Return & Exchange Usage Policy

To promote fair usage of the Return & Exchange Policy and prevent repeated misuse, the following conditions apply:

• One-Time Store Credit Issuance: Store Credit may be issued once against an eligible original order in accordance with this policy.

• Orders Placed Using Store Credit: If a subsequent order is placed using Store Credit, fully or partially, that order may be eligible for only one further approved Return or Exchange request.

• Processing Fee: If a Return or Exchange is approved for an order purchased using previous Store Credit, a ₹200 processing fee will be deducted before any replacement Store Credit is issued.

• No Repeated Store Credit Cycle: Once replacement Store Credit has been issued against an order purchased using previous Store Credit, subsequent purchases using that replacement Store Credit will not be eligible for repeated Store Credit issuance, except where otherwise required by applicable law.

• Misuse of Policy: Bucketberry reserves the right to reject requests involving repeated transactions, fraudulent activity, intentional misuse, or attempts to circumvent the Return & Exchange Policy.

By placing an order with Bucketberry, customers acknowledge and agree to these terms.

Assistance

Our support team is available for general assistance through the contact details provided on Bucketberry.com.

However, all Return and Exchange requests must be submitted through the official Bucketberry Return/Exchange Portal within 24 hours of delivery.

Once the dedicated portal page is live, its official link will be provided on Bucketberry.com.

By shopping at Bucketberry.com, you acknowledge that you have read and understood this Return & Refund Policy.